Refund Policy

Overview

This policy applies to all review services booked through Utilityalderline Co., Ltd., including Comprehensive Cold-Wallet Reviews, Quarterly Reconciliations, Multi-Sig Arrangement Audits, and Inheritance Documentation Reviews.

Deposit and Cancellation

A 30% deposit is required to confirm your appointment.

• More than 7 days before the session: Full deposit refund upon written cancellation.
• 3–7 days before the session: 50% of the deposit is refunded; the remainder covers reserved staff time.
• Within 48 hours of the session: Deposit is non-refundable.

Rescheduling

You may reschedule once without penalty if you notify us at least 5 business days before your appointment. A second reschedule request within the same booking may incur a ₩50,000 administrative fee.

Full Refund Eligibility

A full refund of all fees paid (including deposit) is available if:

• Utilityalderline cancels the session due to staff illness or office closure.
• We determine before the session begins that your setup falls outside our stated scope and we cannot serve you adequately.

Partial Refunds

If a session ends early because you choose to leave before the agreed scope is complete, fees are charged for time already spent at the hourly rate listed on your booking confirmation. Any unused portion of prepaid fees is refunded within 14 business days.

If we extend a session beyond the quoted scope with your agreement, additional time is billed at the agreed hourly rate. No refund applies to voluntarily extended time.

Non-Refundable Items

• Completed sessions where a bound report or summary has been delivered.
• Administrative fees for rescheduling (see above).
• Travel expenses you incur to reach our Seoul office.

No-Shows

If you do not arrive within 30 minutes of your scheduled start time and have not notified us, the session is treated as a no-show. The full session fee is charged and no refund is issued.

Work Already Started

For multi-session engagements (for example, a multi-sig audit requiring a follow-up visit), fees for completed sessions are non-refundable. Deposits for future sessions follow the cancellation schedule above.

Materials Purchased on Your Behalf

We occasionally recommend clients purchase replacement backup materials (steel plates, document boxes). If we purchase items on your behalf with prior written approval, the cost of those materials is non-refundable once ordered.

Refund Process

Submit refund requests to hello@utilityalderline.click with your booking reference, session date, and reason. Approved refunds are processed within 14 business days to the original payment method.

Contact

Utilityalderline Co., Ltd.
Office 6, 18 Example-ro, Gangnam-gu, Seoul 00000
Phone: +82 2 0000 1031
Email: hello@utilityalderline.click